Privacy Policy

At Kids & Moms, your privacy and the protection of your personal information are of utmost importance to us. We have been serving parents in Bangladesh for 22 years, and we are committed to maintaining the trust and care that you expect from us, both online and offline. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website https://kidsandmoms.com.bd

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our site.

1. Information We Collect

We are committed to ensuring that your information is secure. We collect two types of information from our users:

a. Personally Identifiable Information (PII)

Personally Identifiable Information is data that can be used to identify you as an individual. This includes, but is not limited to:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment details (e.g., credit card information)
  • Date of birth
  • Information about your child (e.g., age, name) if relevant to the services

This information is collected when you engage in activities like registering an account, placing an order, subscribing to our newsletter, or interacting with customer service.

b. Non-Personally Identifiable Information (NPII)

Non-Personally Identifiable Information refers to data that does not specifically identify you. This may include:

  • Browser type
  • IP address
  • Time and date of visits
  • Pages visited and links clicked
  • Referring and exit pages

This data helps us analyze trends and improve user experience on our website.

2. How We Use Your Information

We use the information we collect to:

  • Process Transactions: To fulfill orders, process payments, and provide the services and products you request.
  • Improve Customer Experience: Personalize your shopping experience, respond to inquiries, and enhance site usability.
  • Marketing and Communication: Send updates, promotions, and newsletters (with your consent). You can opt out of these communications at any time.
  • Website Analytics: Understand how users interact with our site, and improve functionality and design.
  • Legal Compliance: Ensure compliance with applicable laws, respond to legal inquiries, and safeguard against fraud.

3. Sharing Your Information

Kids & Moms does not sell, trade, or rent your Personally Identifiable Information to others. However, we may share your data with third parties under the following circumstances:

  • Service Providers: We partner with third-party companies to handle certain tasks on our behalf, such as processing payments, delivering products, and sending emails. These companies are required to maintain confidentiality and security.
  • Legal Obligations: If required by law or in good faith belief, we may disclose your information to comply with legal processes, enforce our policies, or protect the rights, safety, or property of others.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new owners to ensure continuity of service.

4. Use of Cookies and Tracking Technologies

Cookies are small data files stored on your browser that help improve your experience on our site. We use cookies to:

  • Store your preferences
  • Track pages you visit for analytics purposes
  • Provide targeted advertisements based on your browsing history

You can modify your browser settings to refuse cookies, but this may limit certain functionalities on our site.

We may also use pixel tags and web beacons to monitor traffic, track responses to promotions, and enhance overall website performance.

5. Security of Your Information

We implement a variety of security measures to protect your personal information. This includes encryption, secure server technology, and access control measures. Your payment information is processed through secure payment gateways and adheres to industry-standard security protocols such as PCI-DSS.

However, while we strive to protect your personal data, no transmission over the internet is 100% secure. We cannot guarantee the absolute security of your data, and you transmit information to us at your own risk.

6. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 without parental consent. If we become aware that we have collected such information, we will take immediate steps to delete it. If you believe we may have collected information from a child under 13, please contact us or write an email  to us.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Correct or update any inaccurate or incomplete data.
  • Request deletion of your personal data, subject to legal obligations.
  • Withdraw your consent for marketing communications at any time.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

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